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Delivering Multi-Media Contact Centre Excellence

Orbita is an independent management consultancy that works with providers of business critical b2b and b2c services to enhance operational capability and to deliver improved operational performance.

We specialise in two areas:

Specialising in:

  • Customer Contact Management
  • Multi-media Contact Centres
  • Benchmarking
  • Workforce Management

Covering all aspects of the:

  • Service Delivery Lifecycle:
    • From strategic decision-making and the business case
    • Through solution definition - with procurement management or bid support
    • To implementation, benchmarking and performance improvement