Orbita is an independent management consultancy that works with providers of business critical b2b and b2c services to enhance operational capability and to deliver improved operational performance.
We specialise in two areas:
- Business relationships between a customer and a service provider
- Front and Back Office Operations
Specialising in:
- Customer Contact Management
- Multi-media Contact Centres
- Benchmarking
- Workforce Management
Covering all aspects of the:
- Service Delivery Lifecycle:
- From strategic decision-making and the business case
- Through solution definition - with procurement management or bid support
- To implementation, benchmarking and performance improvement
